LEGAL

Refund Policy

Billing refund governance for WellStreak AI subscription services.

Last updated: February 24, 2026

1.1 Scope

This Refund Policy governs review and handling of subscription payment refund requests for WellStreak AI Services.
This policy must be read with the Terms of Service and applicable billing terms shown at checkout.

2.1 Trial and Evaluation Window

Eligible workspaces may receive trial access prior to paid activation. Trial availability and duration may differ by plan.
Customers are expected to evaluate fit during trial windows before initiating paid commitments.

3.1 Refund Consideration Criteria

Refunds may be considered for duplicate charges, verified unauthorized transactions, payment gateway anomalies, or material service failure directly attributable to WellStreak AI.
Review decisions are based on transaction records, workspace activity logs, support history, and payment provider confirmations.

3.2 Generally Non-Refundable Cases

Completed billing periods with normal access and no verified platform-side billing error are typically non-refundable.
Refunds are generally not available for customer-side non-use, misconfiguration, delays caused by third-party dependencies, or late cancellation after renewal.
Policy abuse, fraudulent activity, chargeback misuse, or contractual breach may lead to denial of refund requests.

4.1 Request Submission

To request review, contact support@wellstreakai.com and include account email, invoice reference, payment date, and complete request reason.
Requests should be submitted promptly after transaction posting. Delayed submissions may reduce eligibility where verification evidence is no longer available.

4.2 Review and Resolution Timeline

WellStreak AI aims to review valid requests in a commercially reasonable time window.
Where approved, refund settlement timing depends on payment processor and banking network timelines.
Where full refund is not applicable, partial credit or service adjustment may be offered based on case facts.

5.1 Tax, Banking, and Processor Fees

Taxes, bank charges, or third-party payment fees may be non-refundable where legally required or processor-controlled.
Any refund amount may be adjusted to reflect unavoidable transaction costs where permitted by law.

6.1 Dispute and Escalation

If you disagree with a refund decision, you may submit additional evidence for re-evaluation within a reasonable period.
Dispute handling is subject to governing law and arbitration framework described in the Terms of Service.

7.1 Policy Updates

This policy may be updated to reflect legal, operational, or payment infrastructure changes.
Updated policy terms apply prospectively from publication date unless otherwise stated.

3.1 Refund Consideration Criteria

Refunds may be considered for duplicate charges, verified unauthorized transactions, payment gateway anomalies, or material service failure directly attributable to WellStreak AI.

Review decisions are based on transaction records, workspace activity logs, support history, and payment provider confirmations.

3.2 Generally Non-Refundable Cases

Completed billing periods with normal access and no verified platform-side billing error are typically non-refundable.

Refunds are generally not available for customer-side non-use, misconfiguration, delays caused by third-party dependencies, or late cancellation after renewal.

Policy abuse, fraudulent activity, chargeback misuse, or contractual breach may lead to denial of refund requests.

Refund Policy

1.1 Scope

2.1 Trial and Evaluation Window

3.1 Refund Consideration Criteria

3.2 Generally Non-Refundable Cases

4.1 Request Submission

4.2 Review and Resolution Timeline

5.1 Tax, Banking, and Processor Fees

6.1 Dispute and Escalation

7.1 Policy Updates

Activating Well Streak

Refund Policy

1.1 Scope

2.1 Trial and Evaluation Window

3.1 Refund Consideration Criteria

3.2 Generally Non-Refundable Cases

4.1 Request Submission

4.2 Review and Resolution Timeline

5.1 Tax, Banking, and Processor Fees

6.1 Dispute and Escalation

7.1 Policy Updates