SUPPORT

Help Center and Support Operations

Create support tickets, check FAQs, and route technical issues quickly.

Email Support

support@wellstreak.io

Response SLA: within 24 business hours.

Ticket Logging

All submissions are stored in real time with ticket IDs for tracking.

Create Support Ticket

Frequently Asked Questions

How are AI responses controlled?

WellStreak AI uses structured prompts built from your stored company knowledge and role rules.

Can we use WhatsApp and Instagram?

Website chat is live first, then social channels can be connected from the integrations module.

How is company data isolated?

Data is organization-scoped with company-bound records and route-level authorization checks.